Returns Policy
We want you to be happy with your purchase. If you're not satisfied, please note the following:
- Return requests must be submitted in writing within 7 days of receiving or collecting your goods.
- After this period, our standard service warranty will apply.
- To be eligible for a return:
- Items must be unused, in their original condition, and original packaging.
- A receipt or proof of purchase is required.
- A handling fee of 20% of the product’s purchase price will apply.
- Standard delivery or collection fees are also applicable.
To raise a complaint or request a return, please email us at admin@titaniumbedding.co.za
Refunds (If Applicable)
- Once we receive and inspect your return, we’ll notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original method of payment.
- Refunds are processed the day after the returned item is received and inspected.
- Delivery fees are non-refundable.
- Free delivery only applies if the item is kept.
- If an item is returned, the discounted delivery fee will be deducted from your refund.
- If That Couch Place collects the item, an additional collection fee will apply.
Exchanges
We only replace items if they are defective or damaged at the time of delivery or collection.
Exchanges are only available for the same item originally purchased.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account.
- Contact your credit card company — it may take time before your refund is officially posted.
- Contact your bank — processing times can vary.
If you’ve done all of the above and still haven’t received your refund, don't hesitate to get in touch with us at admin@titaniumbedding.co.za
Sale & Demo Items
Only regular-priced items are eligible for refunds.
Sale and demo items are non-refundable.
Return Address
To return your product, please send it to:
Titanium Bedding, 661 Raasblaar, Kameeldrift East, Pretoria, 0035, Gauteng, South Africa
Customers are responsible for return shipping or collection costs, which are non-refundable.
If a refund is approved, these costs will be deducted from the refund amount.
You can reach our customer support team by emailing admin@titaniumbedding.co.za or calling
or using the live chat on our website.
Our dedicated team is available to assist with any inquiries or issues. We’re committed to providing prompt and effective solutions to ensure your satisfaction.
https://www.titaniumbedding.co.za/en/contactus